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All of the following statements are true EXCEPT:


A) "LEED" stands for "Leadership in Energy and Environmental Design."
B) today's college graduates now seek "green" jobs that involve some aspect of social responsibility.
C) colleges of business have yet to establish sustainability course electives,case studies,or links to organizations that expose students to socially responsibility concepts and initiatives.
D) many students want to be involved with organizations like Net Impact to "use business to improve the world."
E) millennials want to make a difference by making the world a better place.

F) A) and B)
G) A) and E)

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Generation X is the label often given to


A) persons born between 1965 and 1976.
B) persons 65 years old and older.
C) those who survived the great depression.
D) the "greatest generation" born between the baby boomer generation and their parents that were called Generation W,the World War II generation.
E) those people who were born since the millennium.

F) C) and E)
G) A) and E)

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Competitive pressures among existing firms depend on


A) the current economic growth rate.
B) the total number of established competitors.
C) low fixed costs.
D) the rate of industry growth.
E) the availability of raw materials and natural resources.

F) A) and D)
G) A) and E)

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All of the following are commonly held values in the United States EXCEPT:


A) equality.
B) individualism.
C) belief in fate.
D) continuous change.
E) personal control.

F) B) and D)
G) B) and E)

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Environmental trends come from all of the following forces EXCEPT:


A) competitive.
B) economic.
C) regulatory.
D) geographical.
E) social.

F) None of the above
G) A) and B)

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According to the textbook,__________ has developed virtual dressing rooms that use 3D technology.


A) Macy's
B) Neiman Marcus
C) Bloomingdale's
D) JC Penney
E) The Gap

F) B) and E)
G) A) and B)

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The Trademark Law Revision Act (1988) addresses the right of a company to


A) sell to the highest bidder a trademark that has expired or been retired.
B) incorporate an unlimited number of new products under the same trademark.
C) secure rights to a name before the product is even in use.
D) alter its trademark in terms of color,design,or slogan without having to reapply for a new trademark.
E) protects U.S.trademark rights throughout the world.

F) None of the above
G) A) and E)

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Many firms now use e-mail and the Internet to promote their products instead of sending promotional literature to current and prospective customers though the mail.UPS and FedEx continue to grow,as they have both expedited (overnight) and ground package delivery services.These marketplace activities have caused the U.S.Postal Service (USPS) to lose millions of customers and billions of dollars in revenues.The USPS has challenges ahead in coping with ___________ forces in the marketplace.


A) economic
B) competitive
C) legal
D) social
E) technological

F) None of the above
G) B) and E)

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Generation Y is sometimes referred to as


A) echo-boomers.
B) baby boomers.
C) baby busters.
D) the downtrodden generation.
E) Generation 25.

F) B) and E)
G) C) and D)

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Since __________ is typically regulated by the state or federal government,marketing plays a relatively small role in this setting.


A) pure competition
B) a pure monopoly
C) an oligopoly
D) monopolistic competition
E) a megopoly

F) B) and C)
G) A) and D)

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Multicultural marketing refers to combinations of the marketing mix that reflect the unique attitudes,ancestry,communication preferences,and lifestyles of different __________.


A) races or ethnic groups
B) nations
C) religions
D) generational cohorts
E) genders

F) A) and B)
G) C) and E)

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The __________ can require a company to spend money on corrective advertising to rectify previous misleading ads.


A) Food and Drug Administration
B) U.S.Department of Justice
C) Federal Trade Commission
D) Better Business Bureau
E) American Marketing Association

F) B) and C)
G) All of the above

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Which of the products in the Generics photo above is LEAST LIKELY to be concerned with having its name become generic?


A) Kleenex because most people just ask for a tissue.
B) Jell-O because there are not other gelatin desserts.
C) All Sport Disk because most people call it a Frisbee.
D) Q-Tips because most people call it a cotton swab.
E) Vaseline because most people refer to it as petroleum jelly.

F) A) and D)
G) C) and D)

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The concern for obtaining the best quality,features,and performance of a product or service for a given price is called


A) customer value.
B) the value proposition.
C) buyer-centric excellence.
D) purchasing value.
E) value consciousness.

F) B) and E)
G) None of the above

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Agribusinesses that sell commodity products like wheat,rice,and grain are often in a __________ position with their competitors.


A) limited competitive
B) purely competitive
C) oligopolistic competitive
D) monopolistic competitive
E) a monopolistic

F) B) and E)
G) B) and D)

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The first major federal legislation passed to encourage competition in the United States was the


A) Sherman Antitrust Act.
B) Lanham Act.
C) Federal Trade Commission Act.
D) Robinson-Patman Act.
E) Clayton Act.

F) A) and B)
G) A) and E)

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All of the following statements about the environmental forces that have influenced Facebook are true EXCEPT:


A) the Federal Trade Commission (FTC) has had a laissez faire policy of not interfering with the development and marketing of Facebook and other social media websites.
B) technological advances in data storage,server speed,and software integration have made Facebook fast and convenient.
C) Google and Facebook are becoming fierce competitors for the role of society's depository of information.
D) the cost of wireless connectivity,Internet service,and smartphones rapidly declined and made social networking affordable for consumers around the world.
E) people became increasingly interested in the social aspects of the Internet,sharing more and more information about themselves.

F) A) and B)
G) A) and C)

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Generation X


A) is the least healthy generation since the 1940s.
B) accounts for the largest amount of consumer spending.
C) is the largest segment of business travelers.
D) is interested in distinctive,memorable,and personal experiences.
E) includes younger members known as millennials.

F) None of the above
G) B) and C)

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The 50 million people of the population born between 1965 and 1976,also called the baby bust,refers to __________.


A) Generation X
B) millennials
C) Generation Y
D) Generation Z
E) baby boomers

F) A) and B)
G) B) and C)

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A major regional shift in the U.S.population toward the __________ states is under way.


A) eastern
B) west coast
C) northern
D) midwestern
E) southern and western

F) A) and B)
G) D) and E)

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