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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 1

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Shadowing is another term used to refer to ______________.

A) job rotation
B) vestibule training
C) role playing
D) on-the-job training

E) All of the above
F) A) and B)

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Question 2

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As the HR manager at a small business, John handles most of his firm's recruiting efforts. Because John recruits for a small business he has a distinct advantage over larger competitor firms when it comes to finding the right people to fill his firm's needs.

A) True
B) False

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Question 3

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Almost 13 million U.S. workers now work from home at least one day a week.

Corporate HR for Backstreet Books knows that sexual harassment in the workplace is a serious issue. In order to provide consistency in its effort to train employees about sexual harassment, HR management created _____________. Employees have a flexible time period when they can log-on and receive exactly the same training as employees in all of the company-owned and -managed bookstores.

A job ___________ is a statement that identifies the objectives of a job, the type of work to be done, the responsibilities and duties that are associated with the job, the working conditions, and the relationship of the job to other functions.

Managers at a local bank are discussing the absentee problems they are experiencing at their west-side location. Although the workers do a good job and serve customers well when they are on the job, they tend to report to work late at least two days each week, and often want to leave early. Job sharing might be a good staffing arrangement for the managers to consider.

Which of the following is a challenge that is facing the human resource managers of today?

The _______________ was created by the Civil Rights Act of 1964, and has since become a formidable regulatory force in the administration of human resource management.

Besides increasing productivity, a good training program can increase a firm's retention rates.

A common way of compensating teams is a ___________ system, in which bonuses are based on improvements over a previous performance baseline.

A job description identifies and describes the type of person who should perform the job, including important qualifications such as deduction, skills, and experience.

Even employees who work on a busy production floor need performance appraisals. If the manager cannot conduct a closed-door appraisal session, the supervisor should conduct these wherever he/she can find room.

A mentor is a manager who supervises, coaches, and guides selected lower-level employees, and generally acts as their organizational sponsor.

One challenge faced by today's human resource managers is the fact that workers overseas often work for lower wages and are subject to fewer laws and regulations.

Job sharing tends to increase absenteeism and tardiness, because part-time workers are not as dedicated and loyal as full-time workers.

The Adapting to Change box explains that your online profile on sites like Twitter, Facebook, and LinkedIn will have little to do with whether or not you are selected for a job.

Employees at MAX Card, a worldwide credit card business, are criticizing the company's fringe benefits package because it forces all employees to accept the same benefits regardless of differences in their personal needs. In fact, they even offer some soft benefits such as an on-site day care that over 80% of the employees are too young or too old to use. MAX should consider a cafeteria-style benefits plan.

Most companies that have tried job sharing have concluded that the extra cost of hiring and training additional workers outweigh its benefits.

Title VII of the Civil Rights Act of 1964 prohibits discrimination in hiring, firing, or compensation, based on race, religion, creed, sex, or national origin.

The Age Discrimination in Employment Act only prevents discrimination against employees who are over the age of 65.