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The concept of criticality in a communication network involves


A) the degree to which the key individual can exercise discretion in how certain decisions are made or who gains access.
B) how visible the task performance is to others in the organization.
C) the amount of information that passes through a node, the number of transactions that occur through the node, or the degree to which the node is central to managing information.
D) the essentiality of the information that flows through the node to the organization's mission, major task, or key product.
E) None of the above describes criticality in a communication network.

F) B) and C)
G) All of the above

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How can centrality in network be determined?

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By the amount of information t...

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Expert power is


A) accorded to those who are seen as having achieved some level of command and mastery of specific information.
B) derived from the ability to allocate, dispense, or withhold resources.
C) derived from occupying a particular job, office, or position in an organizational hierarchy.
D) derived from the ability to assemble and organize information to support the desired position, arguments, or outcomes.
E) All of the above are characteristics of expert power.

F) A) and E)
G) C) and E)

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In which of the following types of power based on personality and individual differences would you find a person characterized by beliefs that power is distributed relatively equally across various groups, which compete and bargain for a share of the continually evolving balance of power?


A) the unitarian.
B) the radical.
C) the pluralist.
D) the idealist.
E) the conformist.

F) A) and E)
G) A) and B)

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The story about the new faculty member who might decide to volunteer to head up the "speakers" program for faculty seminars because it would put him in the center of many communications about the weekly presentations is illustrative of network structure through


A) flexibility.
B) visibility.
C) centrality.
D) coalition.
E) criticality.

F) A) and B)
G) A) and E)

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In allocating resources, the power holder must be willing to dole them out depending on the other's ____________ with the power holder's requests.

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compliance...

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One of the major sources of power, ____________ power can be defined as power that is derived from the context in which negotiations take place.

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In his book Managing with Power, Jeffrey Pfeffer illustrated how powerful political and corporate figures build empires founded on ____________ ____________.

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How are resources deployed generally speaking?

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Resources are genera...

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Negotiators employ tactics designed to create power ____________ as a way to "level the playing field."

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____________ power is accorded to those who are seen as having achieved some level of command and mastery of a body of information.

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Today car-buying customers can enter negotiation armed with accurate facts and figures about a car. Describe how car buyers felt before the age of the Internet.

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Before the age of the Internet, many consumers approached buying a car with the same enthusiasm as visiting the dentist. Customers knew their role was to scoff at the asking price, threaten to walk away from the vehicle, and generally engage in tough negotiation postures in order to get the best deal. Still, after they drove the car off the lot, nagging doubts remained about whether or not they paid too much for their new car.

Define legitimate power.

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Legitimate power is derived fr...

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Describe the concept of "power motives."

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The disposition of some people...

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What is a likely outcome for a negotiator who isn't concerned with power?

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In general, negotiators who don't care a...

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The available labor supply, staff that can be allocated to a problem or task, temporary help is called ____________ ____________.

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Tactics designed to create power equalization are often employed as a way to


A) gain advantage in a distributive bargaining situation.
B) block the other's power moves.
C) level the playing field.
D) diminish the expert power of the other party.
E) Tactics designed to create power equalization are often employed to accomplish all of the above.

F) B) and E)
G) A) and E)

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How can the use of threats be effective?

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To be effective, threats must be specific and credible, targeting the other party's high-priority interests. Otherwise, the other party has little incentive to comply.

State the "relational" definition of power as defined by Deutsch.

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An actor… has power in a given situation (situational power) to the degree that he can satisfy the purposes (goals, desires, or wants) that he is attempting to fulfill in that situation. Power is a relational concept; it does not reside in the individual but rather in the relationship of the person to his environment. Thus, the power of an actor in a given situation is determined by the characteristics of the situation as well as by his own characteristics.

Which of the following statements about legitimate power is false?


A) Legitimate power is at the foundation of our social structure.
B) Social structures are inherently inefficient, and this realization creates the basis for legitimate power.
C) Legitimate power cannot function without obedience.
D) Legitimate power is often derived from manipulating other sources of power.
E) All of the above statements about legitimate power are true.

F) C) and E)
G) All of the above

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