Question 1

Potential disadvantages of group decision making include all of the following EXCEPT:

Accepted Answer

A)   individual members may feel intimidated.
B)   making a team decision can sometimes require excessive time.
C)   tunnel vision can be avoided.
D)   members may encounter social pressure to conform.
E)   decision making takes longer and can become very costly.F) A) and D)
G) C) and D)

Question 2

The nominal group technique to decision making is more effective than brainstorming in which of the following situations?

Accepted Answer

A)   When a highly structured meeting agenda is needed
B)   The nominal group technique is not superior in any of these situations
C)   When the difference may be so extreme that arguments and conflict arise
D)   When many alternatives are needed without the risk of inhibitions or hostilities
E)   When team members have very different opinions and goalsF) A) and E)
G) C) and D)

Question 3

In viewing organisations as interlocking networks, managers serve as:

Accepted Answer

A)   'king pins' because everyone reports to them.
B)   'linking pins' because each manager acts as a superior in one functional group and as a subordinate in the next higher level one.
C)   'nerve centres' because they control the communication channels.
D)   'group processors' because they make the whole team work.
E)   'gatekeepers' because work flows upward and downward through their offices.F) D) and E)
G) B) and E)

Question 4

The storming stage of the team life cycle is characterised by all of the following EXCEPT

Accepted Answer

A)   pressures from outside the team for resolving team differences.
B)   emergence of coalitions and cliques based on areas of agreement and disagreement.
C)   attention shifting toward obstacles standing in the way of goal accomplishment.
D)   members' clarified understanding of each other's interpersonal styles.
E)   periods of hostility and infighting.F) C) and D)
G) A) and D)

Question 5

__________ are not recognised on organisation charts and are not officially created to serve an organisational purpose.

Accepted Answer

A)   Informal groups
B)   Unofficial groups
C)   Emergent groups
D)   Psychological groups
E)   Ad hoc groupsF) All of the above
G) B) and E)

Question 6

All of the following are symptoms of groupthink EXCEPT:

Accepted Answer

A)   accepting unpleasant and disconfirming data.
B)   self-censorship by members.
C)   belief in inherent group morality.
D)   illusions of unanimity.
E)   illusions of invulnerability.F) B) and D)
G) B) and C)

Question 7

Which input factor to group process concerns providing support in the form of information, material resources, technology, spatial arrangements, organisation structures and rewards?

Accepted Answer

A)   Group norms
B)   Nature of the tasks
C)   Team size
D)   Organisational setting
E)   Membership characteristicsF) B) and E)
G) A) and E)

Question 8

During the __________ stage of the team life cycle, total integration of team members occurs, and they engage in creative ways of dealing with complex tasks and interpersonal conflicts.

Accepted Answer

A)   adjourning
B)   performing
C)   storming
D)   norming
E)   formingF) A) and D)
G) B) and D)

Question 9

A group of workers who meet on a regular basis outside of their formal assignments and apply their expertise to important workplace matters is called a(n) :

Accepted Answer

A)   product assembly team.
B)   autonomous work team.
C)   employee involvement team.
D)   expert team.
E)   interacting group.F) A) and B)
G) A) and C)

Question 10

Informal groups that emerge for a wide variety of personal reasons (including shared non-work interests)  are called:

Accepted Answer

A)   autonomous groups.
B)   friendship groups.
C)   support groups.
D)   interest groups.
E)   enabling groups.F) D) and E)
G) A) and E)

Question 11

Team building is a multi-step process. Which of the following is NOT a recommended team-building step?

Accepted Answer

A)   Become aware of potential problems
B)   Develop individual competitive goals
C)   Gather and analyse data
D)   Evaluate results
E)   Develop and implement action plansF) C) and D)
G) A) and E)

Question 12

Sharon belongs to a highly cohesive group. The group makes decisions about how profits from the annual fundraiser will be spent. However, Sharon refuses to communicate her personal concerns to the entire group. This is an example of which symptom of groupthink?

Accepted Answer

A)   Mind guarding
B)   Self-censorship by members
C)   Applying direct pressure to deviants to conform to the group
D)   Stereotyping competitors as stupid
E)   Illusions of unanimityF) None of the above
G) A) and E)

Question 13

In comparison to simple tasks, complex tasks require more information exchange and more intense interactions. This fact reflects which input factor of group process?

Accepted Answer

A)   Membership characteristics
B)   The nature of tasks
C)   The cohesiveness of the group
D)   The type of the group
E)   The organisational settingF) B) and C)
G) C) and E)

Question 14

__________ refer(s)  to how the members of a team actually work together as they transform inputs into outputs.

Accepted Answer

A)   Job specifications
B)   Interpersonal relationships
C)   Working relationships
D)   Team responsibilities
E)   Group processF) B) and D)
G) B) and E)

Question 15

Which communication network seems to work best on simple tasks that require little creativity, information processing and problem solving?

Accepted Answer

A)   Neutral communication network
B)   Decentralised communication network
C)   Centralised communication network
D)   Standard communication network
E)   Restricted communication networkF) B) and D)
G) A) and D)

Question 16

Which one of the following is NOT a characteristic of high-performing teams?

Accepted Answer

A)   A clear and elevating goal
B)   External support and recognition
C)   A conflict intense environment
D)   Competent and committed members who work hard
E)   High standards of excellenceF) B) and E)
G) All of the above

Question 17

'Rules' or 'standards' that guide the behaviour of team members are called:

Accepted Answer

A)   norms.
B)   required behaviours.
C)   task guides.
D)   cohesion factors.
E)   maintenance behaviours.F) B) and C)
G) A) and C)

Question 18

The norming stage of the team life cycle is characterised by:

Accepted Answer

A)   the identification of team boundaries and team roles.
B)   efforts to find ways to accomplish group goals while also satisfying individual needs.
C)   the team becoming a coordinated work unit with shared rules of conduct.
D)   a period of high emotionality.
E)   the ability to handle membership disagreements in creative ways.F) None of the above
G) All of the above

Question 19

A __________ seems to work best on complex tasks that require intense interaction and information sharing.

Accepted Answer

A)   standard communication network
B)   centralised communication network
C)   neutral communication network
D)   decentralised communication network
E)   restricted communication networkF) A) and B)
G) B) and C)

Question 20

The text identifies four different labels for work groups. Which of the following is NOT one of these labels?

Accepted Answer

A)   Organisations
B)   Units
C)   Teams
D)   Departments
E)   DivisionsF) A) and C)
G) A) and E)

Exam 17: Teams and Teamwork

The norming stage of the team life cycle is characterised by:

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The storming stage of the team life cycle is characterised by all of the following EXCEPT

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In comparison to simple tasks, complex tasks require more information exchange and more intense interactions. This fact reflects which input factor of group process?

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__________ are not recognised on organisation charts and are not officially created to serve an organisational purpose.

Correct AnswerverifiedShow Answer

A group of workers who meet on a regular basis outside of their formal assignments and apply their expertise to important workplace matters is called a(n) :

Correct AnswerverifiedShow Answer

The text identifies four different labels for work groups. Which of the following is NOT one of these labels?

Correct AnswerverifiedShow Answer

A __________ seems to work best on complex tasks that require intense interaction and information sharing.

Correct AnswerverifiedShow Answer

Informal groups that emerge for a wide variety of personal reasons (including shared non-work interests) are called:

Correct AnswerverifiedShow Answer

During the __________ stage of the team life cycle, total integration of team members occurs, and they engage in creative ways of dealing with complex tasks and interpersonal conflicts.

Correct AnswerverifiedShow Answer

Sharon belongs to a highly cohesive group. The group makes decisions about how profits from the annual fundraiser will be spent. However, Sharon refuses to communicate her personal concerns to the entire group. This is an example of which symptom of groupthink?

Correct AnswerverifiedShow Answer

In viewing organisations as interlocking networks, managers serve as:

Correct AnswerverifiedShow Answer

'Rules' or 'standards' that guide the behaviour of team members are called:

Correct AnswerverifiedShow Answer

Which input factor to group process concerns providing support in the form of information, material resources, technology, spatial arrangements, organisation structures and rewards?

Correct AnswerverifiedShow Answer

__________ refer(s) to how the members of a team actually work together as they transform inputs into outputs.

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All of the following are symptoms of groupthink EXCEPT:

Correct AnswerverifiedShow Answer

Which communication network seems to work best on simple tasks that require little creativity, information processing and problem solving?

Correct AnswerverifiedShow Answer

Potential disadvantages of group decision making include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Team building is a multi-step process. Which of the following is NOT a recommended team-building step?

Correct AnswerverifiedShow Answer

Which one of the following is NOT a characteristic of high-performing teams?

Correct AnswerverifiedShow Answer

The nominal group technique to decision making is more effective than brainstorming in which of the following situations?

Correct AnswerverifiedShow Answer

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