Question 1

In thinking about the various laws that affect organizations, Mr. Perry should be most concerned about which of the following laws?

Accepted Answer

A)   The Equal Employment Opportunity Act of 1972
B)   The Americans with Disabilities Act of 1990
C)   The Occupational Safety and Health Act of 1970
D)   The Civil Rights Act of 1991
E)   The U.S. Economic Espionage Act of 1996F) A) and D)
G) A) and C)

Question 2

The key is to make the external analysis process as ________ and ________ as possible.

Accepted Answer

A)   efficient; effective
B)   efficient; competitive
C)   turbulent; stable
D)   All of the answer choices are correct.
E)   None of the answer choices is correct.F) B) and C)
G) All of the above

Question 3

In an external analysis, the primary role of the middle manager is to

Accepted Answer

A)   use information in terms of the "big picture."
B)   act as an information gatherer and disseminator.
C)   encourage workers to listen to the customer.
D)   All of the answer choices are correct.
E)   None of the answer choices is correct.F) A) and E)
G) A) and C)

Question 4

Which of the following would be examples of sectors that could be found in the specific environment?

Accepted Answer

A)   Demographics
B)   Competitors
C)   Economics
D)   Political/legal
E)   All of the answer choices are correct.F) A) and E)
G) A) and D)

Question 5

Which of the following would be considered substitute products?

Accepted Answer

A)   Coke and Pepsi
B)   Contacts and eyeglasses
C)   The Internet and the World Wide Web
D)   AT&T and Sprint
E)   None of the answer choices is correct.F) A) and B)
G) A) and C)

Question 6

An open system is one that interacts with and responds to its external environment.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the major barriers to entry.

Accepted Answer

Economies of scale are defined as any co...

Question 8

The one-time costs facing the buyer who switches from one supplier's product to another's is

Accepted Answer

A)   product differentiation.
B)   capital requirements.
C)   switching costs.
D)   access to distribution channels.
E)   government policy.F) A) and D)
G) B) and D)

Question 9

Managing ________ is an ongoing process.

Accepted Answer

A)   emotionally
B)   strategically
C)   reactively
D)   cooperatively
E)   None of the answer choices is correct.F) D) and E)
G) B) and E)

Question 10

An example of a strategic group would be all of the following except

Accepted Answer

A)   Mercedes Benz versus General Motors' Saturn.
B)   Toyota Camry versus Honda Accord.
C)   Mercedes Benz versus BMW.
D)   All of the above are strategic group examples.
E)   None of the above is an example of a strategic group.F) B) and D)
G) None of the above

Question 11

As an open system, an organization ________ and ________ its external environment.

Accepted Answer

A)   reacts to; controls
B)   interacts with; responds to
C)   interacts with; controls
D)   reacts to; responds to
E)   None of the answer choices is correct.F) A) and B)
G) C) and E)

Question 12

One of the significant legislative acts affecting organizations is

Accepted Answer

A)   Equal Employment Opportunity Act of 1972.
B)   Family and Medical Leave Act of 1993.
C)   North American Free Trade Agreement of 1993.
D)   Consumer Product Safety Act of 1972.
E)   All of the answer choices are correct.F) A) and D)
G) A) and B)

Question 13

A buyer will have less bargaining power if all of the following factors apply except

Accepted Answer

A)   buyers have limited information.
B)   buyers face few switching costs.
C)   the products purchased are highly differentiated and unique.
D)   buyers do not have the ability to manufacture the products.
E)   buyers purchase small volumes of the products.F) A) and D)
G) D) and E)

Question 14

One challenge of conducting an external analysis is

Accepted Answer

A)   an external analysis can be time consuming.
B)   the environment might be changing more rapidly than you can keep up with.
C)   the internal analysis of the organization is very important to managing strategically.
D)   it is time consuming and the environment changes very rapidly.
E)   None of the above represents challenges in conducting an external analysis.F) B) and E)
G) C) and D)

Question 15

Front-line employees or operational level employees are viewed as being on the "firing line" and are often the last to hear comments from people outside the organization.

Accepted Answer

A) True 
 B)False

Question 16

An external analysis is the process of scanning and evaluating an organization's various external environmental sectors to determine positive and negative trends that could impact on organizational performance.

Accepted Answer

A) True 
 B)False

Question 17

Demographic information can be obtained from all of the following sources except

Accepted Answer

A)   the Economic Statistics Briefing Room.
B)   the U.S. Bureau of the Census.
C)   the Statistical Abstract of the World.
D)   the Statistical Yearbook.
E)   the Current Population Survey.F) D) and E)
G) A) and D)

Question 18

A challenge in conducting an external analysis is that

Accepted Answer

A)   market conditions are stable.
B)   brand loyalty is low.
C)   markets may be concentrated.
D)   markets may be fragmented.
E)   forecasts aren't facts.F) A) and B)
G) B) and E)

Question 19

Substitute products can be found in the same industry.

Accepted Answer

A) True 
 B)False

Question 20

Government policy is a potential barrier to entry because of

Accepted Answer

A)   licensing requirements.
B)   controlling access to raw materials.
C)   product safety standards.
D)   water pollution standards.
E)   All of the above are issues of government policy.F) All of the above
G) D) and E)

Exam 3: Assessing Opportunities and Threats: Doing an External Analysis

The one-time costs facing the buyer who switches from one supplier's product to another's is

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Front-line employees or operational level employees are viewed as being on the "firing line" and are often the last to hear comments from people outside the organization.

Correct AnswerverifiedShow Answer

The key is to make the external analysis process as ________ and ________ as possible.

Correct AnswerverifiedShow Answer

An external analysis is the process of scanning and evaluating an organization's various external environmental sectors to determine positive and negative trends that could impact on organizational performance.

Correct AnswerverifiedShow Answer

Discuss the major barriers to entry.

Correct AnswerverifiedEconomies of scale are defined as any co...View AnswerShow Answer

Managing ________ is an ongoing process.

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Government policy is a potential barrier to entry because of

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Which of the following would be examples of sectors that could be found in the specific environment?

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Substitute products can be found in the same industry.

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Demographic information can be obtained from all of the following sources except

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A challenge in conducting an external analysis is that

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One challenge of conducting an external analysis is

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One of the significant legislative acts affecting organizations is

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An open system is one that interacts with and responds to its external environment.

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Which of the following would be considered substitute products?

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As an open system, an organization ________ and ________ its external environment.

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An example of a strategic group would be all of the following except

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In an external analysis, the primary role of the middle manager is to

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A buyer will have less bargaining power if all of the following factors apply except

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In thinking about the various laws that affect organizations, Mr. Perry should be most concerned about which of the following laws?

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The key is to make the external analysis process as and as possible.

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Economies of scale are defined as any co...
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As an open system, an organization and its external environment.

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