Question 1

________ is an employee's recognition that demands of the job are incompatible or contradictory.

Accepted Answer

A)   Role conflict
B)   Role overload
C)   Role underload
D)   Role ambiguity
E)   Role autonomyF) A) and D)
G) C) and D)

Question 2

People's perception of ________ is their judgment that impartial methods were used to determine the consequences an employee obtains.

Accepted Answer

A)   interactional justice
B)   expatriation
C)   outcome fairness
D)   procedural justice
E)   progressive disciplineF) B) and D)
G) D) and E)

Question 3

Discount Furniture has seen sales decline in a highly competitive environment. To be able to offer a lower-cost product, management decides to close its factory in North Carolina, laying off 85 workers from the company's 465-person workforce. Under the Workers' Adjustment Retraining and Notification Act, what must Discount Furniture do?

Accepted Answer

A)   It must explain employment-at-will principles to the employees.
B)   It must give the employees 60 days' notice before it can begin the layoffs.
C)   It must provide all the employees with exit interviews.
D)   It is required to seek legal advice to identify any exemptions available.
E)   It must request employees' consent before releasing their job records.F) B) and D)
G) B) and C)

Question 4

Sean has just been discharged from his job after the company he was working for started downsizing. Confused about his state of joblessness, Sean threatens to sue the company for reparations. Which program can help the company avoid such situations from exiting employees?

Accepted Answer

A)   outplacement counseling
B)   employee assistance program
C)   benchmarking
D)   progressive disciplining program
E)   expatriationF) A) and C)
G) B) and C)

Question 5

Explain what job withdrawal is and discuss the four types of conditions that lead up to it.

Accepted Answer

Job withdrawal is a set of behaviors tha...

Question 6

Discuss the principles of justice that are to be followed in a system of disciplining or discharging employees.

Accepted Answer

The sensitivity of a system for discipli...

Question 7

Describe alternative dispute resolution, including the most common techniques. Explain its increase in use.

Accepted Answer

Alternative dispute resolution (ADR) sys...

Question 8

Elliot, a human resource manager, tells managers in his organization that following the system of progressive discipline requires written documentation at every step of the process. In which situation could this be optional?

Accepted Answer

A)   The organization is suspending an employee.
B)   The manager responds to the second of a series of unacceptable behaviors.
C)   The manager reminds an employee that a minor first-time offense is against policy.
D)   The manager decides to dismiss the employee.
E)   The organization does not follow the principles of the hot-stove rule.F) A) and C)
G) A) and E)

Question 9

Explain the hot-stove rule.

Accepted Answer

According to the hot-stove rule, discipl...

Question 10

Describe how organizations contribute to employees' job satisfaction and retain key employees by defining the role analysis technique and listing its steps.

Accepted Answer

The role analysis technique is a process...

Question 11

The positive or negative bottom-line views that people have of themselves are known as

Accepted Answer

A)   negative affectivities.
B)   factor comparisons.
C)   core self-evaluations.
D)   fair representations.
E)   behavioral models.F) A) and D)
G) A) and C)

Question 12

To improve job satisfaction, organizations can

Accepted Answer

A)   make goals easier to obtain.
B)   make jobs simpler.
C)   add additional layers to job hierarchy.
D)   make jobs more complex.
E)   eliminate all possible distractions.F) C) and E)
G) B) and C)

Question 13

Employees are satisfied with their jobs as long as they perceive that

Accepted Answer

A)   their jobs are the greatest source of happiness.
B)   their jobs can lead to the obtainment of everything they've ever wanted.
C)   their jobs meet their important values.
D)   there are no better employment options available.
E)   they are doing better than their subordinates.F) C) and D)
G) A) and B)

Question 14

Talent poaching makes it difficult for companies to

Accepted Answer

A)   retain their top performers.
B)   keep their searches discreet.
C)   search for relevant information.
D)   eliminate quality control processes.
E)   look for employee profiles.F) A) and B)
G) A) and C)

Question 15

Fernando, a manager at a top engineering company, believes he can hire a few employees by promising them job security and later terminating them if business slows down. On what grounds could such a termination be considered a wrongful discharge?

Accepted Answer

A)   Desperate times call for desperate measures.
B)   The terminations deviate from the promise of job security in the work agreement.
C)   The company overpaid the terminated employees.
D)   The company has policies for handling misbehavior.
E)   The company is under financial constraints and, at times, has to have employee layoffs.F) None of the above
G) A) and B)

Question 16

A(n)  ________ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

Accepted Answer

A)   exit interview
B)   affirmative action
C)   carve-out
D)   observation interview
E)   summary dismissalF) B) and C)
G) A) and E)

Question 17

Saad was an employee at a chemical company called FGR Inc. He noticed that several of the security personnel at FGR allowed tankers to be filled over the legal limit with highly inflammable gases. Saad gathered ample evidence of such instances and presented it to senior management. A few months later, the company had not acted, and Saad contacted the Occupational Safety and Health Administration. Less than a week later, the company fired Saad. Assuming that Saad had not had disciplinary issues and wanted to file a claim alleging he was wrongfully discharged, what would be the strongest basis for his claim?

Accepted Answer

A)   He was disciplined for doing what the law requires.
B)   He was disciplined for violating public policy.
C)   His dismissal was a result of racial discrimination.
D)   His dismissal violated his privacy.
E)   The company did not provide proper notification of the layoff.F) B) and E)
G) All of the above

Question 18

Michelle, a professional counselor, is asked to talk to an ex-employee of GearTech Corp. about his performance issues. Michelle talks to this ex-employee about his grief and fear, as well as some strategies for finding a new job. Which role is Michelle performing?

Accepted Answer

A)   CEO of GearTech Corp.
B)   mediator
C)   arbitrator
D)   outplacement counselor
E)   volunteer at GearTech Corp.'s employee assistance programF) All of the above
G) B) and C)

Question 19

Gizmo Multimedia Corp. is an organization that follows the process of progressive discipline. The organization communicates with Lyla, an employee, about unacceptable behavior and responds to a series of her offenses. Which step would immediately precede a threat of temporary suspension?

Accepted Answer

A)   a letter informing about her demotion
B)   an unofficial spoken warning
C)   an official written warning
D)   a termination letter
E)   a letter informing Lyla about her transferF) C) and E)
G) A) and B)

Question 20

According to the hot-stove rule, which quality makes discipline more effective?

Accepted Answer

A)   The punishment meted is always inconsistent.
B)   The consequences for breaking a rule are immediate.
C)   The rule breaker will be warned multiple times before termination.
D)   The consequences follow a gradual increase in seriousness.
E)   The ideology is to prevent misbehavior rather than to merely punish it.F) A) and D)
G) A) and C)

Exam 11: Separating and Retaining Employees

People's perception of ________ is their judgment that impartial methods were used to determine the consequences an employee obtains.

Correct Answer
verified

The positive or negative bottom-line views that people have of themselves are known as

Correct Answer
verified

Correct Answer
verified

Explain the hot-stove rule.

Correct Answer
verified
According to the hot-stove rule, discipl...
View Answer

Employees are satisfied with their jobs as long as they perceive that

Correct Answer
verified

Gizmo Multimedia Corp. is an organization that follows the process of progressive discipline. The organization communicates with Lyla, an employee, about unacceptable behavior and responds to a series of her offenses. Which step would immediately precede a threat of temporary suspension?

Correct Answer
verified

Talent poaching makes it difficult for companies to

Correct Answer
verified

Elliot, a human resource manager, tells managers in his organization that following the system of progressive discipline requires written documentation at every step of the process. In which situation could this be optional?

Correct Answer
verified

Describe alternative dispute resolution, including the most common techniques. Explain its increase in use.

Correct Answer
verified
Alternative dispute resolution (ADR) sys...
View Answer

According to the hot-stove rule, which quality makes discipline more effective?

Correct Answer
verified

Fernando, a manager at a top engineering company, believes he can hire a few employees by promising them job security and later terminating them if business slows down. On what grounds could such a termination be considered a wrongful discharge?

Correct Answer
verified

To improve job satisfaction, organizations can

Correct Answer
verified

A(n) ________ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

Correct Answer
verified

Discuss the principles of justice that are to be followed in a system of disciplining or discharging employees.

Correct Answer
verified
The sensitivity of a system for discipli...
View Answer

Correct Answer
verified

________ is an employee's recognition that demands of the job are incompatible or contradictory.

Correct Answer
verified

Sean has just been discharged from his job after the company he was working for started downsizing. Confused about his state of joblessness, Sean threatens to sue the company for reparations. Which program can help the company avoid such situations from exiting employees?

Correct Answer
verified

Michelle, a professional counselor, is asked to talk to an ex-employee of GearTech Corp. about his performance issues. Michelle talks to this ex-employee about his grief and fear, as well as some strategies for finding a new job. Which role is Michelle performing?

Correct Answer
verified

Explain what job withdrawal is and discuss the four types of conditions that lead up to it.

Correct Answer
verified
Job withdrawal is a set of behaviors tha...
View Answer

Describe how organizations contribute to employees' job satisfaction and retain key employees by defining the role analysis technique and listing its steps.

Correct Answer
verified
The role analysis technique is a process...
View Answer

Exam 11: Separating and Retaining Employees

People's perception of ________ is their judgment that impartial methods were used to determine the consequences an employee obtains.

Correct AnswerverifiedShow Answer

The positive or negative bottom-line views that people have of themselves are known as

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Explain the hot-stove rule.

Correct AnswerverifiedAccording to the hot-stove rule, discipl...View AnswerShow Answer

Employees are satisfied with their jobs as long as they perceive that

Correct AnswerverifiedShow Answer

Gizmo Multimedia Corp. is an organization that follows the process of progressive discipline. The organization communicates with Lyla, an employee, about unacceptable behavior and responds to a series of her offenses. Which step would immediately precede a threat of temporary suspension?

Correct AnswerverifiedShow Answer

Talent poaching makes it difficult for companies to

Correct AnswerverifiedShow Answer

Elliot, a human resource manager, tells managers in his organization that following the system of progressive discipline requires written documentation at every step of the process. In which situation could this be optional?

Correct AnswerverifiedShow Answer

Describe alternative dispute resolution, including the most common techniques. Explain its increase in use.

Correct AnswerverifiedAlternative dispute resolution (ADR) sys...View AnswerShow Answer

According to the hot-stove rule, which quality makes discipline more effective?

Correct AnswerverifiedShow Answer

Fernando, a manager at a top engineering company, believes he can hire a few employees by promising them job security and later terminating them if business slows down. On what grounds could such a termination be considered a wrongful discharge?

Correct AnswerverifiedShow Answer

To improve job satisfaction, organizations can

Correct AnswerverifiedShow Answer

A(n) ________ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

Correct AnswerverifiedShow Answer

Discuss the principles of justice that are to be followed in a system of disciplining or discharging employees.

Correct AnswerverifiedThe sensitivity of a system for discipli...View AnswerShow Answer

Correct AnswerverifiedShow Answer

________ is an employee's recognition that demands of the job are incompatible or contradictory.

Correct AnswerverifiedShow Answer

Sean has just been discharged from his job after the company he was working for started downsizing. Confused about his state of joblessness, Sean threatens to sue the company for reparations. Which program can help the company avoid such situations from exiting employees?

Correct AnswerverifiedShow Answer

Michelle, a professional counselor, is asked to talk to an ex-employee of GearTech Corp. about his performance issues. Michelle talks to this ex-employee about his grief and fear, as well as some strategies for finding a new job. Which role is Michelle performing?

Correct AnswerverifiedShow Answer

Explain what job withdrawal is and discuss the four types of conditions that lead up to it.

Correct AnswerverifiedJob withdrawal is a set of behaviors tha...View AnswerShow Answer

Describe how organizations contribute to employees' job satisfaction and retain key employees by defining the role analysis technique and listing its steps.

Correct AnswerverifiedThe role analysis technique is a process...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
According to the hot-stove rule, discipl...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Alternative dispute resolution (ADR) sys...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The sensitivity of a system for discipli...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Job withdrawal is a set of behaviors tha...
View Answer

Correct Answer
verified
The role analysis technique is a process...
View Answer